Finding a better way means bringing experts with the right experience and innovative approach to the project. Our experts have great expertise, but more importantly, they ask great questions. It is through real understanding of where you want your organization to go that we can be there with a RoadMap to help. Meet the Team!

Gordon Klein

Gordon has three key attributes that make him stand out as a IT technology leader.

First, he’s a proven IT pro with 20+ years of software & technology know how and success.

Second, he’s a technology startup co-founder that taught him the hard lessons of business model development, pitching his ideas and winning customers, and scaling operations.

Third, he’s led teams that supported change in helping Fortune-500 companies adopt new technology – helping them through the entire adoption cycle…from launch through successful adoption.

Pat McNamara

Pat has deep experience in marketing hi-tech consumer and business products. He has launched over 100 products on behalf of 30 companies while serving as a VP/Marketing and ad agency VP, Account Services. His know-how includes being a startup co-founder and, as a consultant, guiding early-stage companies to success. He’s an expert in all phases of strategic marketing planning, product/program launches, focus groups and strategic meeting facilitation. He has coached thousands of business people, physicians and scientists to expert-level presentation skills. Pat has the unique ability to make very complex information easy to understand. His greatest skill: helping you Find Your Voice.

Kristen Shaw

Kristen is a designer living in Albuquerque, New Mexico. Originally from the Olympic Peninsula in Washington State, she holds a BA in critical theory from The Evergreen State College in Olympia, WA.  After earning a Master of Architecture (M.Arch), she worked at Antoine Predock Architect PC, DNCA LLC and UNM.

Kristen has diverse experience in project management and design for higher educational institutions and the federal government. In working with the University of New Mexico (UNM), Central New Mexico Community College (CNM) and the Government Services Administration (GSA), she has facilitated complex management efforts with various user groups. Her roles and responsibilities at Improve Group include DIRTT coordination within the A&E project team and multiple agencies overseeing: programing, design, specifications and construction administration.  She has worked on various GSA contracts in the role of Construction Manager as well.